In instances where account holders request additional information from their issuer about the details of a transaction appearing on their statement, the availability of accurate and timely information is key to preventing unnecessary chargebacks and the potential for customer dissatisfaction. Regardless of whether the transaction took place online, on a mobile device, using a card, ATM or POS device, consumers expect their financial services provider to be responsive to complaints and queries.
End to end dispute management
Our payment solutions incorporate extensive features to deliver consolidated 360°, end to end dispute management so that when a dispute arises it couldn’t be simpler to automatically retrieve and process the relevant supporting information to either reject or process the claim. Fully compliant with the dispute regulations of the international card schemes, as well as local rules, our solutions allow transaction disputes to be managed in real-time, from generating adjustments, chargebacks, notifications and representments to arbitration requests.